FAQs

Our Ticketing Terms and Conditions stipulate that no refund or exchange on any ticket or service fee are permitted except in accordance with the applicable laws in the region of purchase. 

If you have purchased the XCover protection?
All refund requests should be directed to the XCover refund portal

To name and download your Get Bushed E-ticket(s), login to your Members Area, https://tickets.getbushed.com.au/account/login/

1. Click on the "My Tickets" tab
2. Click on the "Name" button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
3. Enter the new ticket holder name in the field provided
4. Click the "Update" button
5. Click the "Download All" button OR the "Email PDF Tickets"
6. Alternatively, you can download your tickets individually ("Download" button next to the individual ticket)

All E-Tickets are bar-coded and will only scan once at the entry gate.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html

You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.

If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.

You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.

Note, that you can also download your E-Tickets from your Account Area by going to My Tickets and then click the View Order Details link.

On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.